If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation or email as soon as possible.
You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel within seven days of receiving our written confirmation, we will refund any money paid for your booking in full.
We will retain your Initial Deposit only. Any additional money paid for the booking will be refunded in full.
If you cancel your booking less than 30 days prior to your scheduled arrival date, we may retain both the Initial Deposit and the Rental Amount, but refund the balance of any additional money you have paid to us.
However, if we are able to secure an alternative booking for the Property. we will refund the Rental Amount (less any additional costs incurred by us)
Wow! A charming, high quality and very special place to stay. The attention to detail and cleanliness are exceptional. So many little touches that were very much appreciated. Lovely views of Ranworth Broad to the front, and to the Church and Alpacas to the rear; and what a treat the Alpacas are to watch from the hot tub… Our only disappointment was that we did not book more nights! Thank you Jane, so much.
Debbie, March 2020